Refund policy
Last updated: 12-01-2025
At KINGORA STORE, we strive to provide the best online shopping experience for our customers. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return policy to ensure your peace of mind.
Returns and Exchanges:
- 30-Day Satisfaction Guarantee: We offer a 30-day window from the date of delivery for you to return or exchange your items.
- Items Eligible for Return: Most items are eligible for return or exchange, provided they are in new and unused condition, with all original tags and packaging. Some exclusions may apply, such as masks, clothing, shoes, and other wearable items.
- Refund or Exchange Options: You can choose between a refund or an exchange for the returned item, depending on your preference.
Return Shipping:
- You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., you received a defective or incorrect item).
Refunds:
- Once we receive your returned item and inspect it, we will process your refund or exchange. Refunds will be issued to the original payment method, and you can expect the funds to be credited within 7 business days.
NOTE: Please note that in the event of a return, a 25% restocking fee will be applied to cover the operational costs incurred.
Important Notes:
- For hygiene and safety reasons, certain items like masks, clothing, shoes, and other wearable items cannot be returned.
- If you received a damaged or defective item, please contact our customer support team within 7 days of receiving the item.
- Keep the original packaging, as it will help protect the item during the return process.
If you have any questions, please reach out through our Contact Page.
